Frequently Asked Questions

Everything you need to know about your Biomel shopping experience.

What is the standard shipping timeframe for Biomel orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At Biomel, we prioritize ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified manufacturers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track the status of my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal to monitor your package in real-time.